Disability service providers in need of NDIS advice? See how we can help

I specialise in Positive Behaviour Support Restrictive Practices Client Safeguarding Staff Development

37 years of experience working with children and adults with disability and their families.


I have 37 years of experience working with children and adults with disability and their families.

BCC brings a strong personal and professional commitment to person centred practices focusing on choice and decision-making. I am committed to shaping strategy, operations and practices to ensure that people with disability are respected and valued members of society.

Clinical Governance

BCC has many years of experience in developing and implementing clinical services and developing and managing teams of clinicians.

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Best Practices

BCC can assist organisations tounderstand what “best practice” is in the delivery of services and support to people with disability.

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“In recent years, and through my development as a practitioner through to my work in leadership, I have brought a focus on balancing good operational practice with commercial reality.”

Mark Clayton, Owner and Consultant

What we do

Behaviour Change Consulting (BCC) specialises in providing a range of services and support in relation to management and organisational change in organisations providing services to people with disability including clinical governance, quality, audit and safeguarding issues, strategic planning, family governance and staff development, mentoring and training.

BCC can provide its services nationally with a specific focus and interest on regional and remote areas. BCC will always ensure that the advice and support provided is in alignment with the principles of the National Disability Insurance Scheme (NDIS) and with The National Framework on Quality and Safeguarding.

The National Quality and Safeguarding Framework is designed to ensure high quality supports and safe environments for all NDIS participants. It seeks to help participants and providers access information and resolve issues quickly, and strengthen the capability of participants, the workforce and providers to participate in the NDIS market.

What we do
Disability Management
Organisational Change

Disability Management

BCC offers practiced and researched advice and support to disability service
providers, including schools, in establishing quality and cost-effective disability services in alignment with
the principles of the National Disability Insurance Scheme (NDIS).

Organisational Change

During this period of disruption to the disability services sector following the roll out of
the NDIS, BCC can assist disability service providers to:

  • understand and define where change in their organisation is required and align it
    to the strategic/business goals and to the NDIS;
  • determine the likely impacts and the stakeholders affected by these changes;
  • Develop a communication strategy to explain the changes required to all
  • Provide training to staff to teach the skills and knowledge required to operate
    efficiently as changes are implemented;
  • Design a support structure to assist employees to adjust to the change and to
    build proficiency of behaviours and technical skills needed to achieve desired
    business results and Measure the change process to ensure it achieves the desired objectives for the

Request a Call Back

Send us a message and we’ll get in touch shortly, or phone +61 403 078 450 between 08:30 and 17:00 Monday to Friday — we would be delighted to speak about how we can help.

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